Privacy Statement


Virtustream, Inc. Privacy Statement

Virtustream, Inc. respects your privacy and is committed to protecting the personal information that you share with us. In this Privacy Statement, we describe how we collect, use, and disclose information that we obtain about visitors to our website, www.virtustream.com, and the services available through our website.  Our privacy practices set forth here reflect Virtustream’s activity as a data controller. This Privacy Statement applies only to the www.virtustream.com website (our Website) and does not apply to those Dell subsidiaries (our “corporate affiliates”) that have published their own privacy and security statements or to our Business Partners (as defined below) or to any other third parties, even if links to their websites are on our Website.   We recommend you review the privacy statements of the other parties with whom you interact.

For purposes of this privacy statement, Business Partners means subcontractors, vendors or other entities with whom we have ongoing business relationships to provide products, services or information. 

Information We Collect

Personal Information means any information that may be used to identify an individual, including a first and last name, telephone number, email address, a home, postal or other physical address, other contact information, as well as other information that is linked to such information. .

Information we collect directly from you. Virtustream collects personal information when you use our Website, when you use certain Virtustream products or services, when you register to attend a seminar or participate in an online survey, when you ask to be included in an email or other mailing list, when you submit an entry for a sweepstakes or other promotions, or when you submit your Personal Information to Virtustream for any other reason.

Information we collect automatically. We may use cookies and other tracking technologies to automatically collect information about  your visits to our Website, the links and advertisements you click, search terms you enter, and other actions you take in connection with our website and services. We may also collect certain information from the browser you use to come to our website, such as your IP address, device identifier, location data browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to our website and the URL to which you browse away from our site if you click on a link on our site.  Please go to "Cookies and Tracking Information" below for more information.

Information we collect from other sources. From time to time, Virtustream receives Personal Information from third party sources such as public databases, our Business Partners, social media platforms and vendors.  Examples of the information we may receive from other sources include contact lists, marketing leads and page-view information from some Business Partners.

Information We Process on Behalf of Our Customers

In the course of using our products and services, Virtustream customers may choose to use Virtustream’s cloud services to process certain data such as data management applications or payroll data. The data that we host on our cloud services is processed by Virtustream purely on behalf of the customer, and our privacy practices will be governed by the contract that we have in place with our customers, not this Privacy Statement.

Virtustream has no direct relationship with the individuals whose personal information it processes through our cloud services.  If you have any questions or concerns about how such information is handled or would like to exercise your rights, you should in the first instance contact the person or entity (i.e the data controller) who has contracted with Virtustream to use the Virtustream service to host or process this information (e.g. your employer). They control the personal information in these cases and determine the security settings within the account, its access controls and credentials. We will, however, provide assistance to our customers to address any concerns you may have, in accordance with the terms of our contract with them.

How We Use Personal Information We Collect

Virtustream uses the Personal Information we collect for the following purposes:

  • to provide our cloud platform and other services;
  • to deliver the products and support or carry out the transactions you request;
  • to send communications to you, such as to provide you with your transactions status (for example, order confirmations), billing customer service, event announcements, important product notices including those announcing changes to our terms or policies, promotional offers, market research and surveys;
  • to provide technical support and assistance;
  • to personalize your experience on our website;
  • to advertise and market Virtustream products and services and the products of our corporate affiliates or Business Partners including by, for example, delivering targeted ads on other websites and analyzing the effectiveness of ads  ;
  • to administer, customize, personalize, analyze and improve our products, services (including the content and advertisements on our Website), technologies, communications and relationship with you;
  • to enforce our conditions of sale, our Website terms and/or separate contracts (if applicable) with you;
  • to prevent fraud and other prohibited or illegal activities;
  • to protect the security or integrity of our Website, our business, or our products or services; or
  • to perform other functions or serve other purposes, as disclosed to you at the point of collection or as required or permitted by law.

If Virtustream is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

How We Share Your Personal Information

We may share the Personal Information that we collect as follows:

  • Corporate Affiliates:  We may share Personal Information with our corporate affiliates – businesses in the Dell group of companies – to carry out transactions you request, to make our business or that of our corporate affiliates more responsive to your needs, including so that our corporate affiliates may provide you with information about those corporate affiliates’ products and services, or for research or analysis.
  • Business Partners. We may share your information with select Business Partners that help Virtustream or our corporate affiliates customize, analyze and/or improve our communication or relationship with you. For information on how to opt-out of this type of information sharing please see "Your Choices About Marketing & Accessing Your Personal Information" below.  We will only share Personal Information with Business Partners who share Virtustream’s commitment to protecting your Personal Information.
  • Third Party Service Providers. We may disclose the information we collect from you to third parties that help Virtustream carry out transactions you request or help make our business or that of our corporate affiliates more responsive to your needs or customize, analyze and/or improve our communication or relationship with you.
  • Business Transfers. If all or part of Virtustream, Dell or our corporate affiliates is sold or merges with another company, we may share your Personal Information with the other company.
  • In Response to Legal Process. We may disclose Personal Information as required by law or regulation, legal order from law enforcement or other government bodies, or other legal process, such as in response to a court order or a subpoena.
  • To Protect Us and Others. We may disclose Personal Information in order to protect the rights of Virtustream, its customers, the public or others, or to combat fraud or illegal activity. 
  • With Your Consent.  We may disclose your Personal Information for any purpose with your consent. Aggregate and De-Identified Information. We may aggregate or de-identify information so that it does not identify you and share that and other non-personal information with third parties for any purpose. 
Retention of Your Data

We will retain your Personal Information as necessary in connection with the purposes described in this Privacy Statement, for as long as your account is active, and in accordance with Virtustream’s retention policies and applicable law. For more information on the relevant timeframe or criteria to determine the retention period, please contact .

International Transfers

Virtustream may transfer your Personal Information to other companies within the Dell group and/or to our Business Partners, if required for the purposes described in this Privacy Statement.  This may involve the transfer of your Personal Information to countries outside your home country or region, including outside the European Economic Area if that is your region, which may have a different level of data protection from your home country.  Such countries may include, without limitation, the United States and other countries in which Virtustream or its parent company, corporate affiliates or Business Partners maintain facilities.  In order to provide adequate protection for the transfer of your Personal Information, we have in place contractual arrangements (such as the European Commission's Standard Contractual Clauses as appropriate) with our parent company, corporate affiliates and Business Partners in respect of such transfers. We will take all reasonable technical and organizational measures to safeguard Personal Information we transfer.

International Transfers

Virtustream has affiliates, subsidiaries, operations and offices both in the U.S. and in other jurisdictions worldwide. Your information may be stored and processed in the United States or any other country where Virtustream, its subsidiaries, affiliates, operations or agents are located; by submitting your information though our website, you agree to such transfers.

Your EU Data Protection Rights

Where the processing of your Personal Information is subject to EU data protection laws, you have a defined set of data subject rights.  For more on these EU Data Protection Rights, click here.

Cookies and Similar Technologies

Our Website uses cookies and other tracking mechanisms to enable you to sign in to our services and to help personalize your online experience. These technologies and the information collected about you may be used to track your activity across multiple devices. Where appropriate, we use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to enter the same information repeatedly.

Cookies.  A cookie is a piece of text that is placed on your computer’s hard drive. Depending on the settings you have selected, your browser adds the text to your device as a small file. Many browsers are set to accept cookies by default.  You have the ability to accept or decline cookies as you prefer.  The Help portion of your web browser, most likely found on the toolbar, typically tells you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether..

Clear GIFs, Web Beacons, Pixel Tags and other Tracking Technologies. When you visit our Website or view one of our email messages, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Website, help us manage content, and compile statistics about website usage.  Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We and our Business Partners also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through web beacons, pixel tags, tracking links and similar technology in combination with your Personal Information to personalize your experience on our Website and to provide you with more useful and relevant advertisements.

Virtustream or its Business Partners may use web beacons on our website, in our email messages, in our advertisements on other websites, or in our advertisements in others’ email messages. Similarly, third parties whose content or ads appear on our Website, may also place web beacons in their ads or emails for purposes of measuring the effectiveness of the content, ads or email messages.

A web beacon is an electronic image that can be used to recognize a cookie on your computer when you view a web page or email message. Web beacons help us measure the effectiveness of our Website and our advertising in various ways. For example, web beacons may count the number of individuals who visit our Website from a particular advertisement, or who make a purchase from our Website after viewing a particular advertisement, or they may tell us when a web page is viewed and provide a description of the page where the web beacon is placed. Web beacons may also measure the effectiveness of our email campaigns, by counting the number of individuals who open or act upon an email message, determining when an email message is opened and determining how many times an email message is forwarded. Subject to local laws, we may combine the information that we collect through web beacons with other Personal Information we have collected from you.

The information we collect through web beacons may include some limited Personal Information, and web beacons allow us to recognize users by accessing Virtustream cookies. We may also combine the information that we collect through web beacons with other information we have collected from you. We use all of this information to better tailor our marketing to you and may use this information for other purposes, such as to enable a shopping cart, customize content on our Website and undertake internal research.

We may allow some of our Business Partners to compile individual information or aggregated statistics from the use of web beacons on our site by Virtustream, its agents or others, to determine the effectiveness of online marketing and to develop statistics on how often clicking on an advertisement results in a purchase or other action on the advertiser’s site. Aggregate information is anonymous and may include demographic and usage information. No Personal Information about you is shared with Business Partners for this research.

You can make some web beacons unusable by rejecting cookies in your web browser as described in the Cookies section above.

Analytics/Log Files.  As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We may link this automatically-collected data to Personal Information in order to personalize our communications with you.

Targeted Display Advertising by Virtustream and Others.  Virtustream also works with third party advertising and personalization partners that use cookies and Internet browsing to help us display personalized content and appropriate advertising during your visits to our Website and other websites. For example, if you view a product on the Virtustream website, you may see offers for similar products on other websites you visit.  Cookies placed by our third party partners also assist us with measuring the performance of our advertising campaigns, the links and ads you click on, other actions you take on those web pages, and the site from which you came before arriving at a web page. These cookies can be effective whether you are on Virtustream.com or another website. If you opt out of receiving targeted display advertising, the data associated with these cookies will not be used.

Similarly, third parties use cookies to deliver advertising for companies other than Virtustream to you on the Internet, whether you are on our Website or another website, based on your visits to our Website and other websites, and to measure the effectiveness of those advertising campaigns. These cookies assist the third parties in identifying the pages you view, the links and ads you click on, other actions you take on those web pages, and the site from which you came before arriving at a web page.

To enable you to opt-out of interest-based advertising delivered by partners working with Virtustream, or to customize your experience on our Website, please visit our tool hosted by Evidon to opt out. If you opt-out, you may still see Virtustream ads on our Website and other websites, but those ads will not be customized to you by Virtustream or our partners.

Targeted Email Marketing by Virtustream.  Some marketing you receive, including email marketing, may also be personalized based on your visits to our Website and your browsing and purchase history. In addition, when you click on some links in email marketing you receive, our email service provider may place a cookie on your browser. This cookie would be linked to your email address and used to gather information about the products and services you view on our Website. Information gathered may be used to personalize and customize future email marketing messages you receive. You may opt out of this use by clicking on the unsubscribe link provided in every personalized email marketing message you receive sent from or on behalf of Virtustream.

“Do Not Track” Signals.  Please note that while you may have the opportunity to opt-out of targeted advertising through the Evidon tool and you may be able to control the use of cookies through your web browser as described in the “How We and Our Partners Use Cookies” section above, some web browsers may also give you the ability to enable a “do not track” setting. This setting sends a special signal to the websites you encounter while web browsing. This “do not track” signal is different from disabling certain forms of tracking by declining cookies in your browser settings, as browsers with the “do not track” setting enabled still have the ability to accept cookies.  Virtustream does not respond to web browser “do not track” signals at this time. If we do so in the future, we will describe how we do so in this Privacy Statement. For more information about “do not track,” visit www.allaboutdnt.org.

Your Choices About Marketing & Accessing Your Personal Information

We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the e-mail or by emailing us at .

If you wish to change or update your Personal Information, please contact us at .

Please allow up to 10 business days for your email opt-out request and any updates or your Personal Information to take effect. If you opt-out of receiving emails or receiving marketing communications, we may still communicate with you in connection with transactions you request and/or servicing your account.

Any marketing by Virtustream, or any third parties on behalf of Virtustream, will be conducted in accordance with applicable laws and include (where applicable) methods to allow you to express your preferences (including being removed from our advertising and marketing lists as set out above).

User Generated Content/Blog Entries

We may invite you to post content to our blog, including your comments, pictures, and any other information that you would like to be available on our website. If you post content on our website, all of the information that you post will be available to all visitors to our website; your posting may become public and we cannot prevent such information from being used in a manner that may violate this Privacy Statement, the law, or your personal privacy.  To request removal of your Personal Information from our blog or community forum, contact us at . In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

How We Secure Personal Information

Virtustream is committed to protecting the security of your Personal Information.  Virtustream takes all reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorized access, modification or disclosure. The ways we do this include:

  • Using encryption when collecting or transferring sensitive information, such as credit card details;
  • Having in place technical and organizational measures designed to ensure the ongoing integrity, availability and resilience of processing systems and services;
  • Limiting physical access to our premises;
  • Limiting access to the information we collect about you;
  • Ensuring that we and our Business Partners have appropriate security safeguards to keep Personal Information secure; and
  • Where required by law, destroying or de-identifying Personal Information.

We encourage you to keep any passwords you use confidential and to be careful to avoid “phishing” scams where someone may send you an email that appears to be from Virtustream asking for your personal information.  Virtustream will not request your ID or password through email.  

Collection and Use of Children’s Personal Information

Virtustream does not knowingly collect personal information from children through our websites.  If you are a child as understood by laws of your country, please do not submit any Personal Information through our websites without the express consent and participation of a parent or guardian.

Links to External Websites

Our website may contain links to websites operated by other companies. Virtustream is not responsible for the privacy practices of websites operated by third parties. Virtustream encourages users to be aware when they leave our Website, and to read the privacy statements of each website they visit.  This Privacy Statement applies only to Virtustream.

Changes to this Privacy Statement

Virtustream will amend this policy from time to time. If we make any material changes in the way we use your personal information we will revise this Privacy Statement to reflect such changes and revise the Privacy Statement’s effective date included at the end of this section.  We encourage you to periodically review this Privacy Statement to be informed of how we are using and protecting your Personal Information.

Contact Us

If you would like to contact us for any reason regarding our privacy practices, please email us at: or write to us at the following address: 

Virtustream Legal Department
117 South Street
Hopkinton, MA 01748

Last Updated: May 25, 2018.